Current employment

Company               : Factset

Designation           : Program Analyst

Joining date           : 12th July 2021

Releasing date       :  Currently Working

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Job Roles:   

 

Job roles Involves:
• Assisting users with PMO tool provisioning which includes setting up of the projects, providing required accesses and handoffs. helping teams ramp up with Agile, ARIS, JIRA, HP PMC tools.
• Manage support queues, including following up on open issues, assisting with issue resolution,
escalating issues, working directly with the other referral teams.
• Ensure customer satisfaction by proper escalation within a quick turnaround time.
• Answer inquiries in the areas of content, project managing capabilities, technologies and where to find certain
learning information, e-learning guide, etc.
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system.

 

 

Previous employment

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Company               : Deloitte US India

Designation           : Business Analyst

Joining date           : 27 October 2018 

Releasing date       :  12th July 2021

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Job Roles:   

 

Job roles Involves:
• Assisting users with PMO tool provisioning which includes setting up of the projects, providing required accesses and handoffs. helping teams ramp up with Agile, ARIS, JIRA, HP PMC tools.
• Manage support queues, including following up on open issues, assisting with issue resolution,
escalating issues, working directly with the other referral teams.
• Ensure customer satisfaction by proper escalation within a quick turnaround time.
• Answer inquiries in the areas of content, project managing capabilities, technologies and where to find certain
learning information, e-learning guide, etc.gram
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system.

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Company               : Deloitte US India

Designation           : Analyst

Joining date           : 17 October 2016 

Releasing date       :  23 November 2018

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Job Roles:   

 

Job roles Involves:
• Manage Live Chat’s. 
• Contribute knowledge articles. 
• Manage support queues, including following up on open issues, assisting with issue resolution, 
escalating issues, working directly with the other referral teams. 
• Ensure customer satisfaction by proper escalation within a quick turnaround time. 
• Answer inquiries in the areas of content, learning organization and contacts, where to find certain 
learning information, e-learning guide, etc. 
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system. 
• Participate in systems Testing as and when required.

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Company               : HSBC Holdings               

Designation           : Customer Service Executive

Joining date           : 25th Feb 2016

Releasing date      : Currently working

Job Roles               : Worked under the department which deals with Telephone Banking and Wealth management for HBEU region (UK).
Won the title for Effective Customer Campaign Newbie, for activity raising sales. Won the campaign "Take a Call like Rajini" for effectively winning the hearts of a really dissatisfied customer.

 

 

Company               : ARMIA SYSTEMS PVT LTD

Platform                 : LINUX

Designation           : Trainee system engineer

Joining date           : 13 August 2014

Releasing date       : 1 Feb 2015

Job Roles: Provided support to the dedicate clients by fixing and troubleshooting the issues using Linux website hosting.

 

Company               : Tech Manindra

Designation           : Associate 

Joining date           : 13 March 2015

Releasing date       : 1st June 2015

Job Roles: Provided support to the dedicate clients by fixing and troubleshooting the issues using Technology.

 

 

Company               : Deloitte US India 

Designation           : Associate Analyst

Joining date           : 13 June 2015

Releasing date       : Currently working

Job Roles:

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• Assisted Deloitte employees with technical problems over the phone in a timely manner so that they can perform their job and be productive for the firm.

• Involved both direct resolutions of the problem and escalation to another team as the case may be.

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